Refund and Returns Policy

Last updated: June 14, 2025

At Seybull, we put our heart into every shirt, hoodie, and sweatshirt we make. From the softness of the fabric to the print quality, we want you to love what you wear. If your order doesn’t meet your expectations, our return and refund policy is here to make things easy and fair for you – whether you’re in the United States or Puerto Rico.

Policy Overview

1. General Conditions for Returns

We want returning an item to feel simple and stress-free, but we also have to make sure the product comes back to us in a condition where we can find it a new happy home.

That means your shirt, hoodie, or sweatshirt should:

• Be sent back within 90 days of when it first arrived at your door.

• Still be unworn and unwashed – basically just like when you first opened the package.

• Have all original tags and labels still attached (we know it’s tempting to snip them off right away, but please keep them on until you’re sure you’re keeping the item).

• Include any extras it came with – maybe a spare button, a special drawstring, or even the original packaging.

• Come with proof of purchase, like your order confirmation email or receipt, so we can match it to the right order quickly.

If the item has been worn, washed, or altered in any way, we unfortunately can’t accept it back unless the problem was due to our manufacturing. We just want to make sure every customer receives something truly fresh and brand new.

2. When Seybull is at Fault (Damaged, Defective, or Wrong Item)

We take pride in sending out quality pieces, but if we make a mistake, we’ll own it – no hesitation.

If your item arrives:

• Torn, stained, or damaged during shipping

• With printing flaws (like a misaligned or faded design straight out of the bag)

• In the wrong size, style, or color from what you ordered

…that’s on us, and you won’t pay a single cent to make it right.

Here’s what happens:
We’ll send you a prepaid return shipping label so sending it back costs you nothing. Then, you decide what’s best:

• We send you a brand-new replacement (same style, if we have it in stock)

• Or we give you a full refund, including your original shipping cost

Either way, we make sure you’re not left with something you can’t wear and don’t love.

3. Change of Mind or Not Quite Your Style

Sometimes, you get something in your hands and realize it’s not exactly “you” – maybe the fit feels a bit off, or the color just doesn’t match what you pictured. We totally get it.

You can still send it back as long as it meets the return conditions.
The only difference is that in this case, you’ll cover the return shipping cost. We always suggest using a tracked shipping method so you can see where your package is on its way back to us, and packing it securely so it arrives just as you sent it.

Once we get your item back and check that it’s still in perfect condition, we’ll process a refund for the product price (not including the original shipping).

4. Items We Can’t Take Back

We try to be as flexible as possible, but there are a few things we simply can’t accept as returns:

• Gift cards

• Final sale or clearance items

• Apparel that has been worn, washed, or altered (unless there’s a manufacturing defect)

It’s all about making sure the next person who gets the item gets something brand new, just like you would want.

5. How to Return an Item

We’ve made the return process as easy as possible, because we know sending something back can feel like a hassle. Here’s how it works:

Step 1 – Let Us Know You’d Like to Return Something
Send us a quick email at [email protected] within 90 days of getting your item. In your message, please include:

• Your order number so we can find your purchase right away

• The reason for your return (just so we know how to help better in the future)

• If the item is damaged or defective: clear photos or videos showing exactly what’s wrong — this helps us speed up the process for you

Step 2 – We’ll Get Back to You Quickly
Within 1–2 business days, our friendly team will reply with clear instructions on what to do next.

• If the return is due to our mistake (like a damaged or wrong item), we’ll send you a prepaid shipping label so you won’t have to spend a penny on shipping it back.

• If it’s just a change of mind or fit issue, we’ll guide you through sending it back using your preferred shipping method.

Step 3 – Pack It Up and Send It Back
We always recommend using the original packaging if you still have it, because it’s designed to protect your item. Make sure all tags, labels, and any extras are included — think of it like sending it back just as it arrived to you.

Ship it to: Seybull – Returns Department 22 Castle Royal Dr, Pueblo, CO 81005, United States

6. Refund Process

We believe waiting forever for a refund is the worst, so we keep things moving.

• Once your return arrives and we’ve given it a quick inspection to confirm it meets the return conditions, we’ll start your refund within up to 5 business days.

• Refunds are sent straight back to your original payment method (like your credit card or PayPal) — unless you specifically ask for store credit instead.

• We’ll send you an email confirmation the moment your refund is processed so you’re not left wondering.

Heads up: Your bank or card provider might take an extra 3–7 business days to show the funds in your account. That’s completely out of our hands, but rest assured — once we hit “refund,” we’ve done our part right away.

7. Restocking Fees

We don’t believe in punishing you for returning something. That’s why we never charge restocking fees. If your item qualifies for a refund, you’ll get 100% of the product’s value back.

8. Need a Hand?

We’re here every day of the week to make sure you’re never left hanging.

• Address: 22 Castle Royal Dr, Pueblo, CO 81005, United States

• Email: [email protected]

• Phone: +1 (719) 590-7015

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM MST